Operations, Systems, and Processes… oh my!

The face I make when someone says they’re an Operations Expert, but their experience and offers only cover Marketing Systems.
** taps mic ** let’s have a refresher of terms, because words mean things and there’s a lot of confusion in the air. Still.
🔸 Processes: the ordered steps in collection of tasks
🔸 Systems: a collection of related processes
🔸 Operations: the collection of Systems
As the company gets larger, some Systems will have sub-Systems.
But as a freelancer, solopreneur, micro- or small biz, your structure is going to be pretty much straightforward… as listed above.
There is also a stark difference between knowing Systems and knowing Systems Tech.
See… a true Systems Expert is going to be good on any MLK. They’ll ensure that if you need to stop using a certain software for any reason, you can pack your things and go with minimal downtime.
As a client, it’s important to know the difference so that you have a better idea of what to look for when hiring.