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How to handle clients who ghost

Q: How do you handle clients that ghost mid-project? A: From the beginning… Lemme splain… Things happen, so set out your terms for project abandonment and what it takes to have that project reinstated. Feel free to swipe my script: A project is considered inactive...

7 Reasons your designer ghosted you

You’ve decided to launch a business, product or event. You’re amped (excited) to finally start working with a designer you found/who was recommended to you. You get started and everything seems fine. But as it comes closer to the time you need everything...
WTF are Systems anyway?

WTF are Systems anyway?

Alright… so now that all these people have popped up talking about Operations, Systems, Processes and the like, in an effort to stand out, they’re using them interchangeably, and they are not correct. Let’s fix that, starting with the most misused...
5 Ways to Prep Your Biz for Mercury Retrograde

5 Ways to Prep Your Biz for Mercury Retrograde

Mercury Retrograde doesn’t have to be awful… Every year I make it a point to mark the dates when Mercury turns retrograde so that I can prepare for it. For a long while I dreaded whenever I heard the words “Mercury Retrograde”; I avoided...
3 Customer Service Mistakes Biz Owners Make

3 Customer Service Mistakes Biz Owners Make

It doesn’t matter how long you’ve been in business, customer service can make the difference between profits and losses. Getting it right up front can save you a lot of time and money in damage control. I’ve been around long enough to see the...
Barter Smarter

Barter Smarter

Barter: bar•ter verb ‘bär-t?r : to trade by exchanging one commodity for another Bartering has been around since the dawn of man. It can be quite beneficial in a variety of ways, especially when cash is short. Personally, I see nothing wrong with bartering....